Many businesses rely on outsourced customer support teams to handle the high volume of customer interactions typical of modern business. Phone support, live chat, email, and social media are just some of the channels used by today’s customers to interact with businesses. Does your company have the internal resources to properly engage with your customers in the ways they want to engage? If not, Cordatus Resource Group can help.

Cordatus is a different kind of BPO. We build custom support teams that match the technological, linguistic, and cultural requirements of each client we serve. Do you need a bilingual team to respond to online reviews for your restaurant? Perhaps a live agent trained in your business system that can respond to order inquiries over the phone? At Cordatus we don’t simply staff a contract; we recruit, equip, train, and manage global teams to guarantee satisfaction for even the most discerning clientele.

Quality customer service requires adapting effectively to new tools and software providers. Our detailed process mapping and documentation procedures allow us to train in on nearly any technology platform.